Got a question?
You can reach out to us by filling out the form opposite and our customer service team will be happy to assist you with your questions.
We aim to come back within 24 hours.
Alternatively take a look through our FAQs below.
Our Mission
What is the primary mission of this company?
Our mission is to provide high-quality refurbished phones at affordable prices while ensuring customer satisfaction and promoting sustainability by giving these devices a second life.
How does purchasing a refurbished phone contribute to sustainability?
Purchasing a refurbished phone reduces e-waste and the demand for new device production, lowering the carbon footprint associated with manufacturing and disposing of phones.
Products, Payment & Delivery
What comes with each phone?
Each purchase comes with 30 days of free insurance, a 12-month warranty, selected connectivity plans, a charger cable, and a SIM card pin.
What are the payment and delivery options?
Various payment methods are accepted, and we provide UK shipping via Royal Mail Tracked. Orders placed after 3:30 p.m. will be posted out on the next working day (excluding weekends and bank holidays).
ReAssured™
What is the recertified, ReAssured™ program?
This program entails a thorough inspection and testing process to ensure all our refurbished phones meet high-quality standards and come in pristine condition.
What warranty is offered with a purchase under the recertified, ReAssured™ program?
A 12-month warranty is provided, ensuring peace of mind for our customers.
How can I get insurance for my device?
Each purchase comes with 30 days of free insurance under
the ReProtect™ Device Insurance. You can opt to extend this insurance for
additional coverage.
How are these phones certified for quality?
Each phone is individually inspected and tested under the recertified, ReAssured™ program to ensure they meet our quality standard sand come in pristine condition.
How can I ensure the battery life of the refurbished phone?
The battery life is rigorously tested to ensure it meets our standards. Battery health information is provided in the product details on the listing page.
ReProtect™, Device Insurance
What is covered under the ReProtect™ Device Insurance?
ReProtect™ covers accidental damage, theft, and loss, protecting your device against unforeseen circumstances.
How can I extend my device insurance beyond the initial 30 days?
You can extend your insurance coverage by selecting one of our offered plans. Visit the ReProtect™ section on our website or contact our customer service for more details.
How do I claim if something happens to my device?
Making a claim is straightforward. You can initiate the process online through our website or contact our customer service team, who will guide you through the procedure.